Returns

Returns

All customers must inspect their purchase for defects prior to wearing or washing. Ensure the gown fits and that buttons are secure. Note our 30 day return window and ensure you are happy with your gown before adding it to your hospital bag. 

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return. All eligible returns are accepted for a refund and will be issued back to the original form of payment. 

Please note the returns process for your location to ensure the return is processed promptly and correctly.

  • Items must be returned within *30 days from the date of delivery as evidenced by postage, in new and unused condition with all original labels/tags attached.
  • Items must be unaltered, undamaged, and unwashed, while in the customer’s possession.
  • Items must be free from any markings, make-up, self-tanner, odors, pet hair, perfumes, deodorant, and washing powder.

The customer is responsible for all return shipping costs. Returns and exchanges may be subject to a $6.00 per gown restocking fee. Please keep a record of tracking information in case your return shipment is lost or damaged. Customer is responsible for filing a claim with USPS if their return is lost or damaged before it is received by LILA Co.