It is important that all customers inspect their purchase for defects prior to wearing or washing. Ensure the gown fits and that buttons are secure. Note our return window and ensure you are happy with your gown before adding it to your hospital bag.
If the Gown does not fit, we offer exchanges and or refunds, please read our returns policy and conditions carefully to ensure you are eligible to return. All eligible returns that are accepted for a refund and will be issued back to the original form of payment.
Please note the returns process for your location to ensure the return is processed promptly and correctly.
Items must be returned within *30 days from the date of delivery as evidenced by postage, in new and unused condition with all original labels/tags attached.
Please provide your order number visibily in a note when returning your order.
Items must be unaltered, undamaged, and unwashed, while in the customer’s possession.
Items must be free from any markings, make-up, self-tanner, odors, pet hair, perfumes, deodorant, and washing powder.
Just to let you know, you are responsible for all return shipping costs. However, LILA will exchange the gown free of cost, and there will be no re-shipping fee to mail the new gown or other products..There is a $10.00 Exchange & Restocking Fee if you'd like a Return Label provided. We kindly ask that you keep a record of the tracking information in case your return shipment is lost or damaged. If your return is lost or damaged before LILA LLC receives it, customers are responsible for filing a claim with USPS or any other carrier. All Returns are subject to a $15.00 per item for restocking and or cleaning fee based on the condition of the item.